Welcome to PayPOS, a website and app owned by Thrive Apps Pte. Ltd. Your privacy is important to us. This Privacy Policy outlines how PayPOS collects, uses, discloses, and protects your personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore.

1. Scope

This policy applies to all users of PayPOS services, including the mobile app, website, and related services.

2. Collection of Personal Data

We collect the following types of personal data for the purposes outlined below:

  • User Identification Data: Full name, email address, contact number, and business name.

  • Payment Information: Bank account details, credit/debit card information, and transaction history.

  • Technical Data: Device identifiers, IP addresses, and app usage patterns.

  • Other Data: Any additional information you provide voluntarily (e.g., feedback or customer service queries).

How we collect data:

  • Directly from you during account registration or service usage.

  • Automatically when you use our app or website.

  • From third parties such as payment gateways (e.g., Stripe) or marketing platforms

We do not own your data. All of your account data, transactions, customers and any other information you provide to the app is all stored at or on Stripe as per your Stripe account.

3. Use of Personal Data

We use your personal data to:

  • Provide and improve our payment services.

  • Process transactions securely and efficiently.

  • Communicate with you regarding updates, promotions, or service changes.

  • Analyze usage trends to enhance the user experience.

  • Comply with legal obligations and protect against fraud or misuse.

4. Data Storage

We use an encrypted database that is hidden behind Amazon Web Services' Elastic Cloud. We can delete this data at any time upon request.

5. Loss of Data

Since PayPOS relies on Stripe, we have no control over what happens on Stripe servers. Since we do not store your transactional data (it's stored at Stripe), we can't assist with getting it back. If you wish to delete your Stripe account, you can do so at Stripe.

6. Deletion of App

You may delete the app at any moment which will remove your data from the device and our servers. Additionally, send an email to: support@pocketvendor.com with the subject line REMOVE ACCOUNT and we will remove any data we have related to your account. We'll be sorry to see you go.

7. The following items are stored on your device:

To allow us to make requests to Stripe on your behalf, we are required to store a few items:

  • Authentication token

8. The following items are NOT stored by PayPOS:

Because the PayPOS app relies on Stripe, it is not necessary for us to duplicate data that is already stored securely in your Stripe account.

  • Credit cards and accompanying information<

  • Customer information

  • Bank account numbers

  • Transaction history

9. Your Data Rights:

You have the right to delete your personal information.

Send an email to support@paypos.app with the subject line DATA RIGHTS and let us know if you'd like your personal information deleted. We'll ensure your requests are met and completed within the required 30 days. By connecting PayPOS to your Stripe account you agree to allow us to store the above data.

10. Sub-processors

We have included the names of data sub-processors, how we use them to process data, and links to their resources on customer privacy and security.

11. Changes to this Privacy Policy

We may update this policy periodically. Any changes will be communicated through the app or our website. Continued use of PayPOS signifies your acceptance of the updated policy.

12. Support

If you ever need help with the app or have questions, do not hesitate to email: support@paypos.app

If you have trouble with your Stripe account, please reach out to them directly at Stripe Support.

Privacy Policy

Your continued use of the PayPOS app means you agree to the Terms below.

Effective date: 01/12/2024